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Frequently Asked Questions About HughesNet Internet Service


Consumers often have lots of questions when they are considering switching to high speed satellite Internet service from HughesNet. In order to make it easy for you, we have compiled the most frequently asked question so you can get the answers you need quickly and easily.

  • What type of Internet service does HughesNet offer?

    HughesNet offers you high speed satellite Internet service. With it, information is transmitted 44,000 miles to and from a satellite in space from your computer. This type of service is especially designed for rural residents and is often the very best type of service available in your area.

  • Do I need a home phone line to get HughesNet Internet?

    No, HughesNet is delivered to your home via the satellite dish and HughesNet modem that are provided by the professional installer who will set up your service. A home phone line is not needed, and your old dial-up modem is now a thing of the past too.

  • How quickly can I get HughesNet satellite Internet service installed?

    HughesNet satellite Internet can usually be installed in your home in a matter of days. Simply call one of our customer care specialists at 1-855-410-2367 and they would be pleased to schedule you for the next available date.

  • Is high speed Internet available in my area?

    No matter where you live in the United States, high speed Internet from HughesNet is available. HughesNet specializes in providing fast Internet options to rural homes, helping to reduce the digital divide and make the Internet available everywhere.

  • Am I able to get wireless Internet with HughesNet?

    Once your HughesNet installation is complete, you can easily set up a wireless network in your home by connecting a wireless router (which can be bought in department stores, electronics stores or online) to the HughesNet modem with an ethernet connection.

  • Can the HughesNet installer also set up a home network for me?

    Yes, your HughesNet installer can set up a home network for you, while they are at your home for installation of your new service. Simply mention it to the individual who calls to set up your appointment for installation.

  • Can I stream Netflix or Hulu using HughesNet?

    Yes, Netflix, Hulu, and other streaming video platforms can be used with satellite Internet service. Such services do work better with higher speed services. If you plan to regularly stream video, be sure to choose one of our larger plans and closely monitor your data usage as video streaming is very data intensive.

  • Can I use a VPN with HughesNet?

    Yes, a VPN can be used with HughesNet satellite internet, but some types of VPNs work better than others. You should be aware that if you do use a VPN, data transfer speeds will likely be greatly reduced � by as much as 50%-70% due to the data being encrypted.

  • Can I Skype with HughesNet?

    Yes, you can Skype or video chat via other platforms with HughesNet Gen4. If you plan to do so often, choosing one of the larger and faster HughesNet plans is recommended. You should also monitor your data usage with our Status Meter in order to avoid exceeding your data cap.

  • Can I play online games with HughesNet service?

    Yes and no. Certain types of games, like Facebook games, strategy games like Chess, casino games and turn-based games all work well with HughesNet Internet service. However, real-time simulation games (or fast-twitch games) cannot be played with HughesNet. The slower upload speeds prevents you from having the quick response needed in order to successfully play such games.

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All HughesNet service plans require a 24-month service commitment.

† Speeds based on the Elite Plus service plan and compared to dial-up speeds of 53 kbps. Actual speeds may vary and are not guaranteed.

‡ HughesNet is available anywhere in the contiguous U.S. with a clear view of the southern sky, Alaska and Hawaii excluded. When you connect to the Internet using HughesNet, the upload and download
speeds you experience will vary based on a variety of factors including the configuration of your computer, the number of concurrent users, network or Internet congestion, the speed of the Websites you are
accessing, and other factors. Stated speeds and uninterrupted use of service are not guaranteed During peak hours, actual upload and download speeds will likely be lower than speeds indicated.

HughesNet is a registered trademark of Hughes Network Systems, LLC.

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